Overview

Allstate Pest Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at allstatepestsolutions.com. Please read this policy carefully. By using our website, you agree to the practices described here.

Information we collect

We may collect the following types of information:

• Form submissions — When you fill out a contact or service request form, we collect the information you provide (such as name, email, phone number, and service address), along with your IP address and browser user agent string for spam detection purposes.
• Account information — If you register on our site, we store the profile information you provide. You may view, update, or delete your information at any time (except your username cannot be changed). Website administrators can also access and edit this information.
• Comments — If you leave a comment, the comment and associated metadata are retained indefinitely so we can recognize and auto-approve follow-up comments. You may request deletion at any time (see “Your rights” below).
• Payment information — Sensitive payment details (such as credit card numbers) are transmitted over SSL/TLS encryption and processed through our PCI-DSS-compliant payment gateway. We do not store payment card data on our servers after a transaction is complete.
• Media uploads — If you upload images to the site, be aware that uploaded images may contain embedded metadata (EXIF data), including GPS location information, which other visitors may be able to extract. We recommend removing location data from images before uploading.

Cookies and tracking

We use cookies — small data files placed on your device — for the following purposes:

• Shopping cart — To remember items you have added to your cart.
• Comments — If you opt in, we store your name, email, and website in cookies for one year so you do not need to re-enter them when leaving future comments.
• Login sessions — When you log in, we set cookies to maintain your session (2 days) and screen preferences (1 year). Selecting “Remember Me” extends your login session to two weeks. Logging out removes all login cookies. A temporary, data-free cookie is set on the login page to check whether your browser accepts cookies; it is discarded when you close your browser.
• Site analytics — We compile aggregate traffic and interaction data to improve the site experience. We may use trusted third-party analytics providers for this purpose; they are contractually prohibited from using this data for any purpose beyond assisting us.

You can control or disable cookies through your browser settings, though some site features may not function properly if cookies are disabled.

Google advertising

Our site may display advertisements served by Google, Inc. Google uses cookies to show ads based on your visits to this and other sites that use Google’s advertising services. This tracking is governed by Google’s Privacy Policy. You can opt out of Google’s personalized advertising by visiting Google’s Ad Settings.

Embedded content

Pages on our site may include embedded content from third-party websites (such as videos, images, or articles). When you interact with embedded content, that behavior is equivalent to visiting the third-party website directly. Those sites may collect data about you, use their own cookies, and track your interactions — including if you are logged into an account on their platform.

How we use and share your information

We use the information we collect to provide and improve our services, process transactions, respond to inquiries, and maintain site security.

We do not sell, rent, or trade your personally identifiable information. We may share information with:

• Trusted service providers — Third parties who assist us in operating our website or delivering services, under agreements requiring them to keep your information confidential.
• Legal and safety purposes — When we believe disclosure is required by law, or necessary to enforce our policies or protect the rights, property, or safety of our company or others.
• Aggregated, non-identifiable data — We may share anonymized, aggregate visitor data for marketing, advertising, or analytical purposes. This data cannot be used to identify you.

If you request a password reset, your IP address will be included in the reset email.

Comments may be checked through an automated spam detection service.

How we protect your information

We implement a range of technical and organizational security measures, including:

• SSL/TLS encryption for all data transmitted to and from our site (pages using this are served over HTTPS).
• Restricted access to systems that handle personal information.
• PCI-DSS compliance for payment processing.

While we take these precautions seriously, no method of transmission over the internet is 100% secure. We encourage you to take care when sharing personal information online.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Comments and associated metadata are kept indefinitely for moderation purposes. Registered user profile data is retained until you request deletion.

Your rights

If you have an account on our site or have left a comment, you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data, except where we are required by law or legitimate business need to retain it.

To exercise any of these rights, please contact us using the information below.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.